Profile
As a well organised professional who has strong scheduling skills as well as a great sense of responsibility, I’m adept at multitasking and keeping client deadlines whilst maintaining a strong sense of professionalism. Specialising in high end residential apartment buildings and offices where I boast exemplary levels of customer service. Over the years my roles have varied from administrative duties to management, and I am keen to explore similar roles in corporate work environment.
Work History
May 2022- present
Anabas- Sea containers house
Helpdesk coordinator/Facilities assistant
• Manning main switch board for the London office
• Organising contractors for works in the building
• Communicating with clients to arrange room set ups for events
• Organising all AV support needed for client meetings
• Arranging for building inductions for all new starters for the building
• Using online booking system QFM to log every job the team need to complete
• Managing the teams schedule throughout the week to ensure woks are carried out smoothly
• Liaising with the facilities management team to ensure all work deadlines are completed accordingly
October 2021 – June 2022
Hattyblue/Clipper contractors
Corporate facilities assistant
• Working with a variety of contractors from several different sectors to ensure work gets carried out on time.
• Ensuring health and safety regulations are followed within the building.
• Meet and greet clients and contractors.
• Admin duties such a printing, copying, and filing.
• Performing routine building checks
• Worked as part of a team to ensure that daily and weekly targets are met.
• Provided support to the facilities manager and assisted with routine facility activities.
• Ensured that clients and staff had access to PPE.
• Provided training to new members of staff.
Innova building Impact house- residential block of 235 units
May 2019- September 2021
Head concierge/ building manger
• Arranging S.O.P ‘s for security staff and front of house staff.
• Ensuring that routine building checks were carried out.
• Maintaining high level of customer service and ensuring all residents’ needs are met.
• Checking boiler systems and BMS panels are working currently throughout the building.
• Checking fire panels were working.
• Collecting all concerns of staff and making sure all health and safety needs are met.
• Administrative duties including emailing reports to property manager and informing residents of any changes to the building.
• Organised and and stored clients post and deliveries in an orderly manner.
• Ensuring weekly fire alarm tests were carried out and that they were recorded accordingly.
• Running weekly staff meetings to ensure that messages from head office were passed clearly on to floor staff.
• Ensured that government guidelines were followed in the COVID pandemic.
• Ensured that all staff had access to the correct PPE during the pandemic.
Abbatt property services
September 2017- August 2019
Corporate receptionist-.
• Replying to emails
• Telephone calls
• Providing parking permits
• Scanning parcels
• Booking taxis/ restaurants
• Escorting luggage upstairs
Ballymore Embassy Gardens- residential block of 850 units
March 2015 – May 2017
Concierge
• Deal with queries regarding the sites facilities.
• Using emails to commutate with residents to keep updated their requests.
• Updating our four main systems ‘’ Moving in log, Pre approved key release, Estate agent log and Residents database.
• Updating the track system and adding newer handed over keys to the track.
Along with working on concierge I have been put into cover other positions within the site, Such as administration.
My key responsibilities within the admin department include:
• Keeping the resident’s database updated.
• Logging the completions and handovers on our system.
• Managing the rota and updating when needed.
• Scanning registration forms and IDs to update the database.
• Going over purchase orders and filling them when needed
Education
8 GCSE’S
Sept 2008 -May 2013
Harris Academy, Bromley
Subjects
Science (Merit), Business Studies (Merit), Wider Key Skills (Pass, Pass, Pass), Cope (Pass), English Literature (C), English Language (C), Maths (C), Religious Education (C)